Welcome to Limani (“Limani”, “we”, “our”, or “us”). These Terms and Conditions govern your access to and use of the Limani platform, including the Limani Rider App, Driver App, Owner App, website, and all related services (collectively, the “Platform”).
By creating an account, accessing, or using the Platform, you agree to be bound by these Terms and Conditions.
1.1 “Rider” means a person requesting transportation services through Limani.
1.2 “Driver” means an independent contractor providing transportation services through the Platform.
1.3 “Owner” means a vehicle owner or fleet manager using the Owner App and related services.
1.4 “Ride” means a transportation service requested through the Platform.
1.5 “Account” means a registered user profile on Limani.
1.6 “Platform” refers to all Limani applications, software, systems, websites, and services.
To use the Platform, you must be at least 18 years old, possess legal capacity to enter into binding agreements, provide accurate and complete registration information, and comply with all applicable South African laws. Limani may suspend or terminate accounts that provide false information.
3.1 Limani operates as a technology platform that connects Riders, Drivers, and Owners.
3.2 Limani does not directly provide transportation services unless expressly stated otherwise.
3.3 Drivers operate as independent contractors and are solely responsible for transportation services they provide.
3.4 Limani may introduce additional services, features, or products from time to time.
4.1 Users are responsible for maintaining the confidentiality of their login credentials.
4.2 You are responsible for all activities conducted through your Account.
4.3 Limani may request identity verification documents at any time.
4.4 Users may not share accounts, impersonate another person, use fraudulent information, or circumvent security measures.
5.1 Riders may request transportation services using the Rider App.
5.2 Estimated fares displayed before a Ride are estimates only and may change based on distance, traffic, tolls, waiting time, route changes, or other operational factors.
5.3 Riders agree to behave respectfully, comply with applicable laws, avoid damaging vehicles, and not transport illegal substances or dangerous items.
5.4 Riders may be charged cancellation fees where applicable.
5.5 Riders are responsible for ensuring pickup and destination details are accurate.
6.1 Drivers must possess a valid driver's license, maintain legally compliant vehicles, maintain all required permits and registrations, and comply with applicable transport regulations.
6.2 Drivers are independent contractors and not employees of Limani.
6.3 Drivers are responsible for fuel, maintenance, insurance, taxes, permits, and operational expenses.
6.4 Drivers must maintain professional conduct at all times.
6.5 Limani may suspend Drivers for safety concerns, fraud, poor conduct, repeated cancellations, illegal activity, or violations of these Terms.
6.6 Drivers agree that ride requests are distributed using automated dispatch systems.
7.1 Owners may register vehicles and assign Drivers through the Platform.
7.2 Owners are responsible for ensuring their vehicles are roadworthy, legally registered, insured where required, and compliant with applicable regulations.
7.3 Limani may facilitate payout splitting arrangements between Drivers and Owners.
7.4 Limani is not responsible for disputes between Owners and Drivers unless otherwise required by law.
7.5 Owners remain responsible for fleet compliance and lawful operation.
8.1 Riders authorize Limani and its payment partners to process payments on their behalf.
8.2 Payment methods may include cards, digital wallets, cash, or other supported methods.
8.3 Limani may store limited payment-related information through secure third-party providers.
8.4 Failed or disputed payments may result in account suspension.
8.5 Limani may deduct platform commissions, service fees, taxes, penalties, or adjustments where applicable.
9.1 Refunds are handled at Limani's discretion.
9.2 Refund requests may be denied where services were completed, fraud is suspected, or policy violations occurred.
9.3 Processing times may vary depending on payment providers.
10.1 Limani may apply dynamic pricing during periods of high demand.
10.2 Riders will be shown pricing information before confirming a Ride.
11.1 Limani may implement safety systems including identity verification, trip monitoring, emergency assistance features, fraud detection, and account reviews.
11.2 Users must immediately report unsafe conduct.
11.3 Limani reserves the right to cooperate with law enforcement authorities where legally required.
Users may not commit fraud, abuse the Platform, manipulate pricing, harass other users, use the Platform unlawfully, interfere with system operations, reverse engineer Limani systems, or use bots or automated abuse tools. Violations may result in immediate suspension or legal action.
13.1 Limani processes personal information in accordance with applicable privacy laws, including POPIA.
13.2 By using the Platform, users consent to the collection and processing of location data, ride activity, payment information, device information, and operational analytics.
13.3 Limani may use anonymized data for analytics, fraud prevention, and service improvement.
14.1 Riders and Drivers acknowledge that location services are necessary for core Platform functionality.
14.2 Disabling location permissions may limit or prevent use of certain features.
15.1 To the maximum extent permitted by law, Limani shall not be liable for indirect damages, lost profits, personal disputes, service interruptions, third-party actions, or events beyond its reasonable control.
15.2 Limani does not guarantee uninterrupted service, ride availability, exact arrival times, or uninterrupted app functionality.
15.3 Transportation services are ultimately provided by independent Drivers.
Users agree to indemnify and hold Limani harmless against claims arising from misuse of the Platform, violations of these Terms, unlawful conduct, or negligent actions.
17.1 Limani may suspend or terminate accounts at its discretion where necessary to protect users, investigate fraud, maintain operational integrity, or comply with legal obligations.
17.2 Users may stop using the Platform at any time.
18.1 All Limani branding, software, systems, content, and intellectual property remain the exclusive property of Limani.
18.2 Users may not reproduce or exploit Limani intellectual property without written permission.
19.1 Limani services may vary by location.
19.2 Certain features may be unavailable in some regions.
19.3 Maintenance or technical issues may temporarily interrupt services.
20.1 Limani may update these Terms from time to time.
20.2 Continued use of the Platform after updates constitutes acceptance of revised Terms.
These Terms shall be governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of South African courts where applicable.
For support or legal inquiries: support@limanirides.co.za
Website: https://limanirides.co.za
By accessing or using the Platform, you confirm that you have read, understood, and agreed to these Terms and Conditions.